Terms & Conditions
Cancellation
● If cancelled 7 days before the activity starts, the participant must pay 50% of the total price.
● In case of cancellation during the last 7 days before the activity day, the participant must pay the full total price.
● We recommend all our customers to have valid travel insurance covering cancellation issues.
Amendments
In the event of a change in registration, a change fee of NOK 200 per registered person will apply.
Changes from the organiser before the activity starts or cancellation of activities
Njord AS can change the terms of the agreement to the participant’s disadvantage only if it is necessary due to external circumstances or changed conditions. The participant may break the agreement if Njord AS does not carry out what Njord AS has undertaken and the breach of agreement is of significant importance to the participant. The participant must within a reasonable time notify Njord AS that he or she wishes to terminate the agreement. If this is not done, the customer loses the opportunity to break the agreement.
If the minimum number of participants for an activity is not met, Njord AS has the right to cancel the activity within a reasonable time. The customer will then be offered to participate in the tour/course on a later occasion or be refunded the amount for the tour booked with Njord AS.
Weather conditions
If the planned activity is not possible to carry out due to weather conditions, the customer will be offered an alternative arrangement. Njord will then set up a guided hike to Brekkefossen waterfall as compensation for the cancelled kayak trip.
Age
Persons under the age of 18 must have a signature on a self-declaration from the responsible parent to participate in trips/courses. Persons under the age of 15 must basically be accompanied by a responsible person. On selected trips, this can be deviated from by agreement. A number of trips have specific age limits, these are specified in each trip description and in the self-declaration. It is up to each individual guest to familiarize themselves with the age limits before booking a trip.
Arrangement
Njord AS will not pay costs that are caused by the participants’ poor condition or other personal circumstances. The participation fee will not be discounted in connection with an interrupted activity. Njord AS’ instructors have the right to reject participants if the participant’s lack of condition and/or equipment prevents the group from carrying out the activity according to the set plan. Njord AS’ instructors have the right to change the activity plan due to incidents that are outside Njord AS’ control.
The participant’s responsibility during an activity
I agree that Njord or its guides cannot be held responsible for personal injury, equipment loss or damage when this is caused as a consequence of not following instructions given.
● The participant is obliged to follow the instructions given by the instructor or by another person hired by Njord AS. The participant is obliged to respect the rules of order applying to the activity, transport, course facilities etc. and act in a way that other course participants or external persons are not disturbed or suffer discomfort. If the participant significantly violates this, Njord AS may expel the relevant participant.
● The participant is responsible for and must compensate for the damage he/she causes Njord AS through negligence, for example by not following instructions or regulations. The participant is also responsible for and must compensate for the damage that he/she has caused to Njord AS in the event of an offence or others that Njord AS has hired.
This is included in the price
Each activity on this website specifies what is included in the price regarding equipment, transport, and food. This may vary on different products.
Insurance
Insurance is not included in the price. The participant is recommended to review his/her accident insurance to make sure that it covers the current activity.
Claims/complaints/right of withdrawal
Remarks or complaints about the activity must be brought forward on the spot immediately and not at the end of the course. This to give the organizer an opportunity to rectify the matter. It is also a prerequisite for Njord AS to be able to process a possible written complaint. A written complaint must be received by Njord AS no later than two months after the end of the activity. Due to this, no response can be expected until after this time. If the parties reach an agreement or a settlement is agreed upon on the spot, no further claims can be made after returning home. For exchanges and the right of withdrawal for purchases from our webshop, we refer to the Right of Withdrawal Act (Norwegian). You have the right to withdraw from the agreement (right of withdrawal) by notifying the company before the expiry of the withdrawal period, cf. § 21. All orders made at https://www.seakayaknorway.com/ are binding, but you can exercise the right of withdrawal which is valid for 14 days after you have received the item. You can make use of the right of withdrawal act by returning the item to us or delivering it to one of our offices in Flåm
Return address
Njord AS
Brekke, 5743 Flåm
tlf: + 47 91 32 66 28
The right of withdrawal does not apply
If you discover an error or a defect on the item you have received from the webshop, you must contact Njord AS within a reasonable time and complain about this. The same applies if you have received something else than what you ordered. It is nice if you can mark the e-mail with “Complaint” or “Received the wrong item” and your phone number, so we can help you quickly. We also refer to the Consumer Purchases Act (Norwegian).
Dispute resolution
The parties should try to resolve disputes concerning the interpretation of the agreement through negotiations. If the parties do not agree, the dispute can be tried by Forliksrådet (the Conciliation Board) or by a general court.
Photos and Social Media
By agreeing to these terms and conditions you have given Njord AS your consent and agreed to allow our guides and other guests to take photos of/with you and the group you book on the behalf of to allow Njord to use these photos on social media/web page/ads. If you do not wish to give us consent to post photos of you, send us an email to [email protected]
All rights reserved
Njord AS reserves the right to change prices, and cannot be held responsible for misprints in text, images and links on our web pages. We reserve the right to make changes that may arise after completion of the material and schedules. We also reserve the right to make changes to prices and terms and conditions.
Rentals
For all kayak and SUP rentals the following statement must be agreed to:
“I hereby state that I take full responsibility for my own safety during the rental period. I am aware that sea kayaking has certain risks, and I will consider these risks when I am on the water. I will return the equipment in the same state as when I was given it.”
If the equipment is not returned within the rental period, or damaged in any way, Njord is entitled to put down extra costs according to the delay or damage. For kayak or SUP rentals we will not refund payments or cancel if the weather conditions are unsatisfactory to customers (rain, wind, etc.). If there is room in our schedule, we may be able to rebook the rental.
Anyone interested in renting from us or signing up for a tour, should know that we exercise safety precautions in all that we do.
First time renters may be asked to take a safety course in sea kayaking, perform a self-rescue, attend an instructional class on wet exit drills (practice release of spray skirts) and rescues, or -rent and/or wear a wetsuit or other appropriate protective equipment. All renters will be encouraged to exercise sound judgement, seamanship and self responsibility. We reserve the right to refuse services or rentals to anyone who is: underage and unaccompanied, intoxicated or otherwise impaired, unruly or overtly irresponsible, and shows signs of obviously bad judgement.
Please be aware that we will not refund pre-payments to persons that have been refused rentals on any of the above grounds.