JHGUYT

FAQ

 

How can I reach your location?

 

You can get to our location by either car, bus, train or boat.

How do I get from the cruise pier to your location?

It's a convenient and short walk. Our boathouse is located less than 10 minutes away from the cruise pier. Simply cross the arch bridge, walk through the parking lot, and you'll spot our boathouse with a visible banner.

Where do we meet up?

The meet-up point is on the beach in Flåm. 10-15 minutes before the activity starts.

When do we meet up?

We kindly request that all guests arrive for check-in 10-15 minutes before the scheduled departure time. This allows for restroom use (located at the parking lot) and any necessary preparations, such as retrieving forgotten items from your car.

For hiking or customized tours, please arrive at the agreed-upon time specified during the reservation process.

Can I store my luggage with you?

We offer open storage boxes for our guests to store their bags and clothes. Unfortunately, we do not have lockers available. For larger items, we recommend using the luggage storage service at the nearby train station.

What to wear?

We’ll provide you with wetsuits and windproof jackets. You can wear a thin layer underneath. Try to avoid cotton. Cotton does not dry quickly once it’s wet – making it uncomfortable and cold. Quick dry materials such as polypropylene, thin wool or fleece will keep you warm and comfortable. What about shoes? You can wear your own shoes or borrow neoprene shoes from us.

Can I bring my camera/phone on the tour?

Absolutely! You are welcome to bring your camera along. We provide dry bags or camera boxes for you to safely store your camera during the tour

Can I join a guided tour, if I’m a single person or should I find a paddling partner?

We use double kayaks for our guided tours, but there is no problem joining as a single person, many do so. We will either pair you up with someone else from the group or have you share a double with one of the guides.

Do we get wet during the trip?

You will most likely get a little wet, but not soaked unless you want to jump in the water for a swim. A towel would be nice to bring.

Do you cancel tours in case of rain?

Our tours still operate in rainy weather. In fact, the rain enhances the authentic Norwegian fjord experience!

Where can I make a booking?

To make a booking, click on the prominent "BOOK NOW" icon located in the top menu.

Can I change or cancel my order?

We strive to be flexible regarding changes, so please feel free to contact us to inquire about the possibilities. However, we cannot guarantee availability for requested changes in departure time or date. For information about our refund policy, please refer to our Terms & Conditions

When does your season start and end?

Typically, our season begins in mid-April and continues until late September. Please consult our booking calendar for specific availability: Calendar

Do I need any prior experience to join a tour?

No prior experience is required to participate in our tours. However, for our 3-day guided tour, it is advisable to have a reasonable fitness level to complete the hike. If you are uncertain about your skill or fitness level, please reach out to us via email or phone, and we will assist you in selecting the most suitable tour.

Can you accommodate my dietary restrictions on a multi-day trip?

Yes, we can cater to various dietary restrictions, including vegetarian, vegan, gluten-free, diabetic, nut allergies, kosher, halal, and others. Please inform us about your dietary requirements at the time of booking to ensure we meet your expectations.

What to pack for a multi-day trip?

Clothing

Try to avoid cotton – especially when paddling. Cotton does not dry quickly once it’s wet – making it uncomfortable and cold. Quick dry materials such as polypropylene, thin wool, or fleece will keep you warm and comfortable and they are much less bulky than cotton. Layers of clothing work best!

Layer 1: Against the skin. Lightweight and comfortable, this layer wicks moisture away from the skin. Can be used as a base layer beneath out-layers or can be worn alone on a warm day. A short sleeve and a long sleeve base layer are useful.

Layer 2: This is the warmth layer. It can be nice to have a couple of different options for this. One option may be warmer than the other. This allows you to add or delete clothing depending on your activity level and the air temperature. Fleece is a good 2nd layer.

Layer 3: This is your outer protection from wind and rain. A waterproof/breathable trousers and jacket (eg: Goretex) is the natural choice of many. However, on the coast and fjords, often a descent rubber-type rain jacket is just fine.

Please note: The tour includes wetsuit or paddling jackets if needed.

You should bring:

  • Compact sleeping bag in a compression sack (can be rented, must be pre-booked)
  • Therm-A-Rest sleeping pad or similar type (can be rented, must be pre-booked)
  • Sunglasses + sunscreen
  • 1 warm fleece jacket or woolen sweater
  • 1 rain jacket for camp
  • 1 rain pants for camp
  • Hat for sun and rain
  • A warm cap or hat
  • 1 pair of pants for camp (may be cotton but quick dry is best)
  • 1 pair of pants for paddling (quick-dry material only!)
  • 2 pair of long underwear pants + top (eg: thin wool - quick-dry material only!)
  • 2 t-shirts (at least 1 quick dry material but 1 cotton for camp is ok)
  • Warm extra socks (avoid that cotton!)
  • 1 pair of shorts or bathing suit for swimming
  • 1 pair of shorts while paddling or in camp (quick dry material)
  • 1 pair of wettable shoes (sandals or crocs are OK)
  • 1 pair of dry shoes or sandals for camp
  • A pair of gloves and scarf for camp at night
  • Sturdy shoes (if the tour includes hiking)
  • A small backpack (if the tour includes hiking)
  • 1 personal water bottle (1/2 to one liter)
  • Personal effects (e.g.: toothbrush, toothpaste, soap for washing…)
  • Small towel (preferably a quick dry pack towel vs. a big cotton towel)
  • A positive attitude (absolutely essential)

Above all please pack light, remember that it all has to fit in a small kayak.

We are looking forward to sharing this adventure with you!

Please do not bring:

  • Pillow (hint: a pillow case or a T-shirt works great when stuffed with a fleece jacket)
  • Cup, plate, cutlery
  • Toilet paper

What we provide:

  • Tents (double) and a big tent / tarpaulin (used for our meals and briefs)
  • Dry bags for your personal items
  • All sea kayaking equipment
  • First-aid equipment
  • All meals, except breakfast on the first day and dinner on the last day
  • All cooking equipment, utensils and cutlery
  • Soap for washing up
  • Guide...with a smile ☺. 
  • Please be aware that Guide gratitude’s are not included

You may consider these extras:

  • Snacks (biscuits, chocolate, energy bars or similar)
  • Bike gloves for blister protection
  • Pillow case cover (stuffed with a fleece jacket it makes a decent pillow)
  • Camera (packed waterproof)
  • Insect repellant
  • Book
  • Small flashlight or headlamp
  • A small, lightweight back-pack (if hiking is included)